Privacy policy
PRIVACY POLICY
Last Updated: 25 July 2026
1. Introduction
At SEBSERVICE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, request quotes, send us project files, or purchase products and CAD/3D printing services from us.
2. Who We Are (Data Controller)
SEBSERVICE acts as the Data Controller responsible for your personal information under United Kingdom data protection law (UK GDPR).
Business Address:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
3. Information We Collect
We may collect, use, and store different kinds of personal and technical data, including:
Contact & Identity Data: Full name, business name, billing address, delivery address, phone number, and email address.
Project & Engineering Data: CAD files (.STL, .STEP, etc.), technical drawings, hand sketches, reference photographs, dimensions, and custom project briefs.
Transaction Data: Details about payments, order histories, quotes requested, and products manufactured for you.
Technical & Analytics Data: IP address, browser type and version, device information, operating system, and website usage statistics collected via cookies.
4. How We Use Your Information
We process your personal information for the following specific purposes:
Order Processing & Fulfillment: To generate CAD models, manufacture 3D printed parts, manage invoicing, and ship orders.
Customer Support: To answer queries, provide technical advice, provide quotes, and update you on project progress.
Business Administration: To maintain accounting records, prevent fraud, and comply with UK legal and tax obligations.
Service Optimization: To monitor website functionality and improve customer browsing experiences.
5. Legal Basis for Processing (UK GDPR)
We rely on the following lawful bases to process your personal data:
Performance of a Contract: Processing required to fulfill an order, produce a CAD design, or deliver goods to you.
Legitimate Interests: Necessary for our legitimate business interests in operating a functional website, responding to enquiries, and delivering customer service.
Legal Obligation: Processing necessary to comply with UK tax, accounting, and legal regulations.
Consent: Where you have explicitly opted in (e.g., subscribing to updates or non-essential cookies).
6. Design Files, CAD Data & Customer Confidentiality
We recognize that technical drawings, proprietary files, and sketches provided for custom projects may contain sensitive or proprietary designs.
Customer project files are used strictly and solely for CAD design, 3D printing manufacturing, and project communication.
We do not sell, license, or distribute your proprietary design files to third parties.
Customer files are stored on secure storage platforms with restricted access.
7. Payment Information & Security
All financial transactions are processed securely through trusted third-party payment gateways (such as Stripe, PayPal, or bank transfers). SEBSERVICE does not process, capture, or store debit or credit card details on its servers.
8. Sharing Your Information
We never sell or rent your personal information. We only share necessary data with trusted service providers strictly bound by data confidentiality:
Logistics Partners: Postal services and courier companies (e.g., Royal Mail, DPD, Evri) to deliver your goods.
IT & Infrastructure: Web hosting, database management, and email service providers.
Professional Advisers: Accountants, auditors, or legal representatives where legally required.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:
Order & Financial Records: Retained for up to 6 years to comply with UK tax (HMRC) laws.
Custom Project Files: Retained for a reasonable period to allow for re-orders, design tweaks, or warranty support, after which they can be permanently deleted upon written request.
10. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no legal reason for us to retain it.
Right to Restrict or Object: Object to or restrict the processing of your data in certain circumstances.
Right to Data Portability: Request the transfer of your personal data to you or a third party.
To exercise any of these rights, please email us at: [email protected]
11. Data Security
We implement appropriate technical and organizational measures to safeguard your data against accidental loss, unauthorized access, disclosure, or alteration. Access to personal and engineering data is limited strictly to personnel with a operational need-to-know basis.
12. External Links
Our website may contain links to third-party websites or tools. SEBSERVICE is not responsible for the privacy practices, cookies, or content of those external sites.
13. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised "Last Updated" date at the top.
14. Contact & Complaints
If you have questions about this policy or wish to exercise your privacy rights, please contact us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Last Updated: 25 July 2026
1. Introduction
At SEBSERVICE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, request quotes, send us project files, or purchase products and CAD/3D printing services from us.
2. Who We Are (Data Controller)
SEBSERVICE acts as the Data Controller responsible for your personal information under United Kingdom data protection law (UK GDPR).
Business Address:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
3. Information We Collect
We may collect, use, and store different kinds of personal and technical data, including:
Contact & Identity Data: Full name, business name, billing address, delivery address, phone number, and email address.
Project & Engineering Data: CAD files (.STL, .STEP, etc.), technical drawings, hand sketches, reference photographs, dimensions, and custom project briefs.
Transaction Data: Details about payments, order histories, quotes requested, and products manufactured for you.
Technical & Analytics Data: IP address, browser type and version, device information, operating system, and website usage statistics collected via cookies.
4. How We Use Your Information
We process your personal information for the following specific purposes:
Order Processing & Fulfillment: To generate CAD models, manufacture 3D printed parts, manage invoicing, and ship orders.
Customer Support: To answer queries, provide technical advice, provide quotes, and update you on project progress.
Business Administration: To maintain accounting records, prevent fraud, and comply with UK legal and tax obligations.
Service Optimization: To monitor website functionality and improve customer browsing experiences.
5. Legal Basis for Processing (UK GDPR)
We rely on the following lawful bases to process your personal data:
Performance of a Contract: Processing required to fulfill an order, produce a CAD design, or deliver goods to you.
Legitimate Interests: Necessary for our legitimate business interests in operating a functional website, responding to enquiries, and delivering customer service.
Legal Obligation: Processing necessary to comply with UK tax, accounting, and legal regulations.
Consent: Where you have explicitly opted in (e.g., subscribing to updates or non-essential cookies).
6. Design Files, CAD Data & Customer Confidentiality
We recognize that technical drawings, proprietary files, and sketches provided for custom projects may contain sensitive or proprietary designs.
Customer project files are used strictly and solely for CAD design, 3D printing manufacturing, and project communication.
We do not sell, license, or distribute your proprietary design files to third parties.
Customer files are stored on secure storage platforms with restricted access.
7. Payment Information & Security
All financial transactions are processed securely through trusted third-party payment gateways (such as Stripe, PayPal, or bank transfers). SEBSERVICE does not process, capture, or store debit or credit card details on its servers.
8. Sharing Your Information
We never sell or rent your personal information. We only share necessary data with trusted service providers strictly bound by data confidentiality:
Logistics Partners: Postal services and courier companies (e.g., Royal Mail, DPD, Evri) to deliver your goods.
IT & Infrastructure: Web hosting, database management, and email service providers.
Professional Advisers: Accountants, auditors, or legal representatives where legally required.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:
Order & Financial Records: Retained for up to 6 years to comply with UK tax (HMRC) laws.
Custom Project Files: Retained for a reasonable period to allow for re-orders, design tweaks, or warranty support, after which they can be permanently deleted upon written request.
10. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no legal reason for us to retain it.
Right to Restrict or Object: Object to or restrict the processing of your data in certain circumstances.
Right to Data Portability: Request the transfer of your personal data to you or a third party.
To exercise any of these rights, please email us at: [email protected]
11. Data Security
We implement appropriate technical and organizational measures to safeguard your data against accidental loss, unauthorized access, disclosure, or alteration. Access to personal and engineering data is limited strictly to personnel with a operational need-to-know basis.
12. External Links
Our website may contain links to third-party websites or tools. SEBSERVICE is not responsible for the privacy practices, cookies, or content of those external sites.
13. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised "Last Updated" date at the top.
14. Contact & Complaints
If you have questions about this policy or wish to exercise your privacy rights, please contact us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
Last updated: 2026-07-25 05:29:04