Shipping policy
SHIPPING POLICY
Last Updated: 25 July 2026
1. Order Processing & Production Lead Times
At SEBSERVICE, all standard inventory orders are typically processed and prepared for dispatch within 1 to 3 business days.
Because many of our components are manufactured on demand or involve custom CAD engineering, additional lead times may apply:
In-Stock & Standard Printed Items: Dispatched within 1–3 business days.
Custom 3D Printing & Small Batches: Dispatched within 3–5 business days (depending on print queue and volume).
Bespoke CAD Design & Prototyping Projects: Production timelines will be agreed upon during project approval before manufacturing begins.
Orders are not processed or dispatched on weekends or public bank holidays in the United Kingdom.
2. UK Domestic Shipping
We ship to all addresses within the United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man, and Channel Islands).
We use reliable UK couriers and postal services (such as Royal Mail, Evri, or DPD). Estimated delivery times are provided at checkout for guidance purposes.
3. International Orders (eBay Store Integration)
Direct international checkout through this website is currently restricted to UK addresses.
However, international customers outside the United Kingdom can purchase selected items through our official eBay Store, where orders are safely handled via eBay International Shipping:
You can find the direct link to our eBay store at the top of our website navigation bar.
International delivery options, tracking, import duties, and customs fees will be calculated and handled automatically by eBay at checkout.
4. Shipping Rates & Calculation
Shipping fees are automatically calculated at checkout based on:
Combined parcel weight and overall physical dimensions.
Destination postcode or UK delivery zone.
Selected speed/carrier option (e.g., Standard vs. Express Tracked).
All applicable shipping charges will be clearly displayed prior to final payment authorization.
5. Delivery Delays Beyond Our Control
While we make every effort to dispatch orders promptly, SEBSERVICE shall not be held liable for delivery delays resulting from:
Courier or postal service operational disruptions.
Extreme weather conditions or natural hazards.
Industrial action or national transport strikes.
Incomplete or inaccurate address details provided by the customer.
6. Customer Delivery Address Responsibility
Customers are strictly responsible for verifying that their shipping name, delivery address, and postcode are accurate and complete prior to completing an order. SEBSERVICE is not responsible for lost parcels or re-delivery fees resulting from incorrect shipping information supplied during checkout.
7. Damaged, Defective, or Lost Items in Transit
If your package arrives physically damaged or fails to arrive within a reasonable timeframe:
Please contact us within 7 days of expected delivery at [email protected].
Include your Order Number and clear photographs of the damaged shipping box and contents.
Retain all original packaging materials for courier inspection.
We will immediately file a claim with the delivery carrier and arrange a replacement print or refund where appropriate.
8. Risk & Ownership Transfer
Ownership: Legal ownership of purchased goods passes to the customer once full payment (including shipping costs) has been received.
Risk: Risk of damage or loss transfers to the customer upon verified delivery by the postal service or courier to the provided address.
9. Contact Information
For any questions regarding shipping options, project dispatch dates, or package tracking, please reach out to us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
Last Updated: 25 July 2026
1. Order Processing & Production Lead Times
At SEBSERVICE, all standard inventory orders are typically processed and prepared for dispatch within 1 to 3 business days.
Because many of our components are manufactured on demand or involve custom CAD engineering, additional lead times may apply:
In-Stock & Standard Printed Items: Dispatched within 1–3 business days.
Custom 3D Printing & Small Batches: Dispatched within 3–5 business days (depending on print queue and volume).
Bespoke CAD Design & Prototyping Projects: Production timelines will be agreed upon during project approval before manufacturing begins.
Orders are not processed or dispatched on weekends or public bank holidays in the United Kingdom.
2. UK Domestic Shipping
We ship to all addresses within the United Kingdom (England, Scotland, Wales, Northern Ireland, Isle of Man, and Channel Islands).
We use reliable UK couriers and postal services (such as Royal Mail, Evri, or DPD). Estimated delivery times are provided at checkout for guidance purposes.
3. International Orders (eBay Store Integration)
Direct international checkout through this website is currently restricted to UK addresses.
However, international customers outside the United Kingdom can purchase selected items through our official eBay Store, where orders are safely handled via eBay International Shipping:
You can find the direct link to our eBay store at the top of our website navigation bar.
International delivery options, tracking, import duties, and customs fees will be calculated and handled automatically by eBay at checkout.
4. Shipping Rates & Calculation
Shipping fees are automatically calculated at checkout based on:
Combined parcel weight and overall physical dimensions.
Destination postcode or UK delivery zone.
Selected speed/carrier option (e.g., Standard vs. Express Tracked).
All applicable shipping charges will be clearly displayed prior to final payment authorization.
5. Delivery Delays Beyond Our Control
While we make every effort to dispatch orders promptly, SEBSERVICE shall not be held liable for delivery delays resulting from:
Courier or postal service operational disruptions.
Extreme weather conditions or natural hazards.
Industrial action or national transport strikes.
Incomplete or inaccurate address details provided by the customer.
6. Customer Delivery Address Responsibility
Customers are strictly responsible for verifying that their shipping name, delivery address, and postcode are accurate and complete prior to completing an order. SEBSERVICE is not responsible for lost parcels or re-delivery fees resulting from incorrect shipping information supplied during checkout.
7. Damaged, Defective, or Lost Items in Transit
If your package arrives physically damaged or fails to arrive within a reasonable timeframe:
Please contact us within 7 days of expected delivery at [email protected].
Include your Order Number and clear photographs of the damaged shipping box and contents.
Retain all original packaging materials for courier inspection.
We will immediately file a claim with the delivery carrier and arrange a replacement print or refund where appropriate.
8. Risk & Ownership Transfer
Ownership: Legal ownership of purchased goods passes to the customer once full payment (including shipping costs) has been received.
Risk: Risk of damage or loss transfers to the customer upon verified delivery by the postal service or courier to the provided address.
9. Contact Information
For any questions regarding shipping options, project dispatch dates, or package tracking, please reach out to us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
Last updated: 2026-07-25 05:26:20