Returns & refund policy
RETURNS & REFUND POLICY
Last Updated: 25 July 2026
1. Overview
At SEBSERVICE, customer satisfaction and high manufacturing quality are central to our work. This policy outlines your legal rights regarding cancellations, returns, replacements, and refunds.
Because many of our services involve bespoke CAD design, rapid prototyping, and custom 3D printing to individual specifications, different return rules apply to custom-made items versus standard shelf products.
2. Standard (Non-Custom) Products
For standard, non-custom items purchased directly through our website (e.g., standard off-the-shelf catalog accessories), you have the right to cancel and request a return within 14 days of receiving your delivery.
To be eligible for a return, standard items must be:
Unused and in the same condition as received.
In original packaging with all included hardware/accessories.
Free from post-delivery damage, modifications, or wear.
3. Custom, Bespoke & Made-to-Order Products (Exclusions)
Under the UK Consumer Contracts Regulations, custom-made and personalised items are exempt from statutory 14-day cancellation and return rights.
The following items are strictly non-refundable and non-returnable once production has commenced:
Custom CAD design files and technical digital assets.
Bespoke manufactured parts made to customer dimensions/sketches.
Personalised, engineered, or custom-branded components.
Rapid prototypes and proof-of-concept prints.
On-demand 3D printed parts made to custom material/color requests.
Note: This exclusion does not affect your statutory rights if the custom item arrives damaged, inherently faulty, or contrary to the agreed/approved specification.
4. CAD Design Services
CAD design work that has already commenced is non-refundable due to the labor and engineering time involved.
Once completed CAD models or drawings have been delivered and approved, design fees cannot be refunded.
Design modifications requested after final sign-off may incur additional CAD design charges.
5. Faulty, Damaged, or Incorrectly Manufactured Items
If your order arrives damaged in transit, physically defective, or manufactured incorrectly against your approved specification, please contact us within 14 days of delivery.
To help us process your claim quickly, please email us at [email protected] with:
Your Order Number and Name.
A detailed description of the defect or fitting issue.
Clear high-resolution photographs showing the issue or transit damage.
If verified, SEBSERVICE will at its discretion offer:
A re-printed replacement part dispatched at no additional cost.
A repair or adjustment of the component.
A partial or full refund for the affected item.
6. Return Postage & Delivery
Customer Responsibility: Customers are responsible for paying their own return shipping costs for standard returns or change-of-mind requests.
SEBSERVICE Responsibility: We will cover return or replacement shipping costs if the return is due to a manufacturing fault, damaged delivery, or an error on our part.
We strongly recommend using a tracked postal service with proof of postage, as SEBSERVICE cannot be held responsible for items lost or damaged in transit back to us.
7. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
Approved refunds will be processed back to your original payment method within 14 calendar days of receiving the item.
8. Order Cancellations
Orders for custom 3D prints or CAD services may be cancelled for a full refund only before CAD design or 3D printing manufacturing has started.
If manufacturing, material preparation, or CAD modeling has already begun, cancellation may not be possible, or a partial fee will be deducted to cover completed work and consumed materials.
9. Acceptable Manufacturing Variations
Additive manufacturing (3D printing) naturally produces minor visual traits. The following inherent characteristics do not constitute faults or manufacturing defects:
Subtle, visible layer lines or micro-textures.
Minor surface variations resulting from support structures on underside faces.
Standard manufacturing tolerances (typically +/- 0.2 mm to +/- 0.5 mm).
Slight shade/tint variations in raw material filament batches.
10. Contact Information
For any return requests, faulty item claims, or policy questions, please reach out to us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
Last Updated: 25 July 2026
1. Overview
At SEBSERVICE, customer satisfaction and high manufacturing quality are central to our work. This policy outlines your legal rights regarding cancellations, returns, replacements, and refunds.
Because many of our services involve bespoke CAD design, rapid prototyping, and custom 3D printing to individual specifications, different return rules apply to custom-made items versus standard shelf products.
2. Standard (Non-Custom) Products
For standard, non-custom items purchased directly through our website (e.g., standard off-the-shelf catalog accessories), you have the right to cancel and request a return within 14 days of receiving your delivery.
To be eligible for a return, standard items must be:
Unused and in the same condition as received.
In original packaging with all included hardware/accessories.
Free from post-delivery damage, modifications, or wear.
3. Custom, Bespoke & Made-to-Order Products (Exclusions)
Under the UK Consumer Contracts Regulations, custom-made and personalised items are exempt from statutory 14-day cancellation and return rights.
The following items are strictly non-refundable and non-returnable once production has commenced:
Custom CAD design files and technical digital assets.
Bespoke manufactured parts made to customer dimensions/sketches.
Personalised, engineered, or custom-branded components.
Rapid prototypes and proof-of-concept prints.
On-demand 3D printed parts made to custom material/color requests.
Note: This exclusion does not affect your statutory rights if the custom item arrives damaged, inherently faulty, or contrary to the agreed/approved specification.
4. CAD Design Services
CAD design work that has already commenced is non-refundable due to the labor and engineering time involved.
Once completed CAD models or drawings have been delivered and approved, design fees cannot be refunded.
Design modifications requested after final sign-off may incur additional CAD design charges.
5. Faulty, Damaged, or Incorrectly Manufactured Items
If your order arrives damaged in transit, physically defective, or manufactured incorrectly against your approved specification, please contact us within 14 days of delivery.
To help us process your claim quickly, please email us at [email protected] with:
Your Order Number and Name.
A detailed description of the defect or fitting issue.
Clear high-resolution photographs showing the issue or transit damage.
If verified, SEBSERVICE will at its discretion offer:
A re-printed replacement part dispatched at no additional cost.
A repair or adjustment of the component.
A partial or full refund for the affected item.
6. Return Postage & Delivery
Customer Responsibility: Customers are responsible for paying their own return shipping costs for standard returns or change-of-mind requests.
SEBSERVICE Responsibility: We will cover return or replacement shipping costs if the return is due to a manufacturing fault, damaged delivery, or an error on our part.
We strongly recommend using a tracked postal service with proof of postage, as SEBSERVICE cannot be held responsible for items lost or damaged in transit back to us.
7. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
Approved refunds will be processed back to your original payment method within 14 calendar days of receiving the item.
8. Order Cancellations
Orders for custom 3D prints or CAD services may be cancelled for a full refund only before CAD design or 3D printing manufacturing has started.
If manufacturing, material preparation, or CAD modeling has already begun, cancellation may not be possible, or a partial fee will be deducted to cover completed work and consumed materials.
9. Acceptable Manufacturing Variations
Additive manufacturing (3D printing) naturally produces minor visual traits. The following inherent characteristics do not constitute faults or manufacturing defects:
Subtle, visible layer lines or micro-textures.
Minor surface variations resulting from support structures on underside faces.
Standard manufacturing tolerances (typically +/- 0.2 mm to +/- 0.5 mm).
Slight shade/tint variations in raw material filament batches.
10. Contact Information
For any return requests, faulty item claims, or policy questions, please reach out to us:
SEBSERVICE
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: [email protected]
Website: https://www.sebservice.co.uk
Last updated: 2026-07-25 05:28:10